I am sure that we have all been to a restaurant for dinner
and have seen massive crowds off people waiting for a table. We go inside to
get our name on a wait list and then they give you the thing that will let you
know when your table is ready. Then they let you know what they think your wait
time will be. Some times that makes you want to leave and find another place to
eat. Well with the new apps that may be a thing of the past. Lately the new
thing at some restaurants is an app that when given you some information like
your group size and your name, it will then give you a more accurate wait
time. When your table is ready, a text
will be sent to your phone. With restaurants like Texas Road House and Famous Dave’s
becoming some of the new users to apps like these ones, the trend will be
spreading to other places in the near future.
Some of the benefits to the newly trending apps are shorter
and more accurate wait times, less stress on the staff, and the ability to text
the restaurant back if you are running late for your reservation, but this last
one is a special feature on some of the apps. Places also have the ability to
add you right in to a rewards program and even send you reminders about making reservations.
For example, have you made a reservation for mother’s day?
While there are lots of free apps that can provide some of
the services that is part of the problem, they only provide some of the
services. It is suggested that you spend the money and pay for the apps and
even get the premium versions so that you can customize most if not all of the
system to make it as easy for your staff as you want. Also with some of the
premium versions will come with a manager’s version. That will allow the
manager of the restaurant to see all of the statistics about wait times and
anything else that the system is set up to keep track of. They can see them
from another part of the restaurant or for sum even on you mobile device.
This sounds like something that will innovate the record keeping and reports for the restaurant...interesting!
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